Customer Experience Specialist

Are you a stickler for impeccable service? Do you worry about the details when no one else does? Do you pride yourself on solving problems, finding solutions and taking care of others? Are you ready to represent a company that stands out in its commitment to providing world-class service to its customers?

If you share our passion for superior customer service and have what it takes to make each customer experience rewarding, then Broadside is the company for you.

As the Customer Experience Specialist you will be responsible for:

  • Identify customer pain points and drive projects to improve the customer experience and key metrics
  • Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects
  • Proactively manage customer impacting issues as they come up in a troubleshooting mode
  • Construct and send mass customer communication
  • Provide analysis, write-ups and regular reporting of customer impacting issues
  • Keep management informed of changes that have impact on customer experience

BASIC QUALIFICATIONS

  • Excellent speaking-listening-writing skills
  • Attention to detail
  • Proactive self-starter
  • Customer focus, ability to walk in customer’s shoes, advocating on behalf of the customer
  • Excellent planning, organizational and time management skills
  • Willingness to roll up sleeves and take care of emerging operational issues hands on
  • High level of computer literacy, strong Excel and Word skills
  • Strong analytical skills and process orientation
  • Fluency in English

PREFERRED QUALIFICATIONS

  • Analytical experience (Customer Service or Operations focused)
  • Experience in project managementIf you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future.

Senior AI Architect / Developer (2 Positions)

We’re seeking the best developers to help us build the technology tools that are revolutionizing digital advertising. Are you eager to harness the potential of AI and Machine learning by collecting and securing data and implementing AI solutions to gain real-time actionable insights? Do you see opportunity everywhere for digital technology to improve lives and experiences? Can you collaborate and push the envelope to design, develop and implement leading applications and feature for our clients? We want your skills and experience. Bring your work portfolio and let’s talk!

We’re seeking the best developers to help us build the technology tools that are revolutionizing digital advertising. Are you eager to harness the potential of AI and Machine learning by collecting and securing data and implementing AI solutions to gain real-time actionable insights? Do you see opportunity everywhere for digital technology to improve lives and experiences? Can you collaborate and push the envelope to design, develop and implement leading applications and feature for our clients? We want your skills and experience. Bring your work portfolio and let’s talk!
Our headquarters is based in Vancouver (though this position is open to our other locations) and we are looking for senior developers and new graduates (and everything in between) that can learn and work with a combination of the following technologies:

BASIC QUALIFICATIONS

  • AI/Machine Learning models training for pattern classification and computer vision applications (Python, SciPy, OpenCV, TensorFlow, Caffe, Keras, Chainer)
  • Cloud solution development for data storage, processing and consumption (Bluemix, AWS, Azure)
  • FullStack development of various middleware and application components (NodeJS, ExpressJS, Java, SQL, NoSQL, REST API)
  • WebApp development for data visualization and intuitive interaction (Javascript, Angular, React)
  • Embedded systems development for sensor interfacing and data transmission (RaspberryPi, Arduino, EmbeddedC)
  • Analytics for data analysis and modeling (R, Hadoop, Spark, MapReduce, Pig Latin)
  • Blockchain storage for data securing and sharing (Hyperledger, Openchain)

Whether you want to see the future, solve problems using predictive modelling or like the idea of working on first of a kind solutions, you will like our team.

Qualifications

  • At least 2 years experience as an AI Developer
  • Preferred education Comp eng, Comp Sci, Electrical eng, Systems Eng, Mechatronic eng, Mathematics

Web Development Engineer

We are looking for a talented Web Development Engineer to create amazing user experiences to work with fantastic content.

We are looking for a talented Web Development Engineer to create amazing user experiences to work with fantastic content.

BASIC QUALIFICATIONS

· Bachelor’s degree and/or Master’s degree in Computer Science or equivalent.
· 5+ years of software development experience, including Java and/or C++, OO Design, and SOA
· JavaScript competence
· Experience using a MV* framework (such as Backbone.js, Ember.js, AngularJS, ReactJS, …)
· Experience with web interface development and frameworks (Ajax, Angular, Jquery, and similar)
· Experience in using a version control system, preferably Git
· Knowledge of HTML5, DOM traversal/manipulation and event capturing, jQuery, CSS

PREFERRED QUALIFICATIONS

· Experience in building high-performance, highly-available and scalable distributed systems.
· Experience with databases.
· Java, SQL and web development experience with Linux
· Spring experience
· Experience in responsive design, touch interfaces
· Ideal candidates will show excellent debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems
· Experience designing and supporting large-scale distributed systems in a production environment
· Self-starter, quick learner and passionate problem resolver

Website Optimization Manager

We are looking for a talented Web Designer to create amazing user experiences to work with fantastic content.

We are looking for a talented Web Designer to create amazing user experiences to work with fantastic content.

BASIC QUALIFICATIONS

  • Bachelor’s degree and/or Master’s degree in Computer Science or equivalent.
  • 5+ years of software development experience, including Java and/or C++, OO Design, and SOA
  • JavaScript competence
  • Experience using a MV* framework (such as Backbone.js, Ember.js, AngularJS, ReactJS, …)
  • Experience with web interface development and frameworks (Ajax, Angular, Jquery, and similar)
  • Experience in using a version control system, preferably Git
  • Knowledge of HTML5, DOM traversal/manipulation and event capturing, jQuery, CSS

PREFERRED QUALIFICATIONS

  • Experience in building high-performance, highly-available and scalable distributed systems.
  • Experience with databases.
  • Java, SQL and web development experience with Linux
  • Spring experience
  • Experience in responsive design, touch interfaces
  • Ideal candidates will show excellent debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems
  • Experience designing and supporting large-scale distributed systems in a production environment
  • Self-starter, quick learner and passionate problem resolver

Data Scientist (2 Positions)

We are looking for a Data Scientist that will help us discover the information hidden in vast amounts of data, and help us make smarter decisions to deliver even better products. Your primary focus will be in applying data mining techniques, doing statistical analysis, automate scoring using machine learning techniques, build recommendation systems, build system for automated fraud detection, and building high quality prediction systems integrated with our products.

Responsibilities

Selecting features, building and optimizing classifiers using machine learning techniques

Data mining using state-of-the-art methods

Extending company’s data with third party sources of information when needed

Enhancing data collection procedures to include information that is relevant for building analytic systems

Processing, cleansing, and verifying the integrity of data used for analysis

Doing ad-hoc analysis and presenting results in a clear manner

Creating automated anomaly detection systems and constant tracking of its performance

 

Skills and Qualifications

Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, etc.

Experience with common data science toolkits, such as R, Weka, NumPy, MatLab, etc. Excellence in at least one of these is highly desirable

Great communication skills

Experience with data visualization tools, such as D3.js, GGplot, etc.

Proficiency in using query languages such as SQL, Hive, Pig

Experience with NoSQL databases, such as MongoDB, Cassandra, HBase

Good applied statistics skills, such as distributions, statistical testing, regression, etc.

Good scripting and programming skills

Data-oriented personality